Front Office Operations

Series
Longman
Author
Colin Dix / Chris Baird  
Publisher
Pearson Longman
Cover
Softcover
Edition
4
Language
English
Total pages
218
Pub.-date
May 1998
ISBN13
9780582319318
ISBN
0582319315
Related Titles



Description

The fourth edition of this best-selling text has been completely revised and updated throughout and has been brought  in line with recent developments in information technology. It has a lively new design with many more illustrations, new case studies and examples incorporated throughout. All of which provide students with accessible clear coverage of the subject area.

Features

  • Case studies and examples throughout.
  • Combines theory with practice.
  • Provides a step-by-step approach to the subject.
  • New section on the use of the internet.
  • Glossary of key terms.
  • Examples of forms and documentation used.
  • Ideal text for degree and HND/C courses in hospitality management.

Table of Contents

  1. The Hotel Reception
  2. Care of the Customer
  3. The Reception Office
  4. Advance Reservations
  5. Check In, Residence and Departure
  6. Guest Accounting
  7. Methods of Payment
  8. Sales and the Front Office
  9. Advance Sales and Techniques
  10. International Chains and Business