Novell ZENworks for Desktops 4 Administrator's Handbook

Brad Dayley  
Novell Press
Total pages
April 2003

Product detail

Title no longer available


The official guide to Novell's flagship ZENworks product.

Table of Contents

1. The ZENworks Family.

What Is ZENworks for Desktops? Whats New in ZENworks for Desktops 4? Benefits to Using ZENworks for Desktops.

2. Installing ZENworks for Desktops 4.

Prerequisites for Installing ZENworks for Desktops. Installing ZENworks for Desktops Server Components. Installing ZENworks for Desktops Middle Tier Server Components. Installing ZENworks for Desktops Management Agents.

3. Setting Up ZENworks for Desktops 4 in Your Tree.

General ZENworks for Desktops Architecture. ZENworks for Desktops Policy Package Wizard. Setting Up User Packages in the Tree. Setting Up Workstations in the Tree. Remote Management Rights. Inventory, Event, and Logging Databases. Reporting. Setting Up TED Distributions.

4. Novell Clientless Operation.

ZENworks for Desktops Clientless Workstation Management Components. How ZENworks for Desktop Clientless Workstation Management Works. Using the ZENworks for Desktops Middle Tier Server.

5. Creating Application Packages Using snAppShot.

What Is snAppShot? When Should You Use snAppShot? How snAppShot Works. Advanced Features of snAppShot. Limitations of snAppShot. Using snAppShot. snAppShot Application Packages versus .MSI Files.

6. Creating and Using Application Objects.

Creating the Application Object. Setting Properties for the Application Object.

7. Setting Up Application Distribution.

Setting Up Application Foldering. Customize Application Launcher Configurations per User or Container. Setting Up Users to Receive Applications. Automating Application Objects. Distribute the Applications.

8. Setting Up User Policies.

Relationship of User Policies to Users. General and Platform-Specific Policy Advantages. Creating a User Policy Package. Understanding iPrint Policy. Using Remote Control Policy. Desktop Preferences Policy. User Extensible Policies. Dynamic Local User Policy. Windows Group Policy. Windows Terminal Server Policy.

9. Setting Up a Workstation Policy Package.

Relationship of Workstation Policies to Workstations. Advantages of Platform Specific Policies. Setting Up a Workstation Policy Package. Computer Extensible Policies. Novell iPrint Policy. Remote Control Policy. Windows Group Policy. Workstation Imaging Policy. Workstation Inventory Policy. ZENworks for Desktops Agent Policy. Scheduled Action Policy.

10. Creating a Container Policy Package.

What Is a Container Policy Package? Setting Up a Container Policy Package. Understanding the Search Policy.

11. Creating a Service Location Policy Package.

What Is a Service Location Policy Package? Setting Up a Service Location Policy Package. SMTP Host Policy. SNMP Trap Target Policy. The XML Targets Policy Tab. ZENworks Database Policy.

12. Creating a Server Policy Package.

What Is a Server Policy Package? Setting Up a Server Policy Package. Imaging Server Policy. Workstation Import Policy. Workstation Removal Policy. Using the Roll-Up Policy. Using the Wake-on-LAN Policy.

13. Using ZENworks Workstation Inventory.

Understanding Workstation Inventory. Setting Up Workstation Inventory. Workstation Inventory Tasks.

14. Imaging a Workstation.

Workstation Imaging System. Using Preboot Services with Imaging. Creating Boot Disks. Creating a Boot CD. Creating a Workstation Image. Placing a Linux Partition on a Workstation. Modifying an Image. Assigning an Image to a Workstation. Applying Application Objects to an Image. Re-imaging a Workstation. Advanced Imaging.

15. Maintaining a Workstation.

Reviewing Workstation Inventory. Remote Controlling a Workstation. Using Remote View. File Transfer. Remote Execute. Workstation Diagnostics. Remote Wakeup. Remote Management Audit. Generating a Remote Management Report. Registering and Un-Registering a Workstation.

16. Using Software Metering with ZENworks for Desktops 4.

Using NWAdmin to Install and Administer Licenses. Setting Up Software Metering.

17. Integrating ZENworks for Desktops with ZENworks for Servers.

How to Use TED with ZENworks for Desktops. About the Desktop Application Agent. Using the Desktop Application Distribution Wizard to Create a Desktop Application Distribution.

18. Deploying Novell ZENworks for Desktops 4 in a Pure Microsoft Windows Environment.

ZENworks for Desktops Networking Setup and Requirements. ZENworks for Desktops 4 Configuration Options. DirXML Engine and Drivers. Installing ZENworks for Desktops 4 in a Pure Windows Environment. Conclusion.

19. Troubleshooting ZENworks.

Troubleshooting Desktop Management. Troubleshooting Distributed Applications. Troubleshooting Policy Packages. Troubleshooting NetWare Errors.

Appendix A. Understanding eDirectory Changes.

New Objects for ZENworks for Desktops 4. Modified Objects for ZENworks for Desktops 4.

Appendix B. Using snAppShot to Create an Application Object Package.

Using snAppShot to Package GroupWise. Review of the Created Object Template.

Appendix C. Other ZENworks for Desktops Resources.

Novell Support and Online Documentation. ZENworks Cool Solutions. Novell Consulting Services. Novell Technical Support Services.

Appendix D. ZENworks Inventory Database Schema.

Database Class Associations and Attributes. Sample Inventory Database Queries.


Back Cover

To help customers reduce the growing cost of managing employee computers both in the office and on the road, Novell created Novell®

ZENworks® for Desktops 4. ZENworks stands for Zero Effort Networks. Built to operate over the Internet as well as internal networks, ZENworks for Desktops 4 automates key network management tasks so IT professionals save time and money that can be spent on other projects or put directly to the company's bottom line.

This guide allows the reader to leverage the power of ZENworks to manage all of the desktops on a network from a single point of administration.


Brad Dayley is a software engineer on Novell's Critical Problem Resolution team. He has nine years of experience installing, troubleshooting, and coding Novell's products. He co-developed an advanced debugging course used to train Novell's support engineers and customers and is the co-author of Novell's Guide to Resolving Critical Server Issues.

Lisa DaNae Dayley has a bachelor's degree in advertising copywriting from Brigham Young University and has owned and operated her own digital media services business for eight years. She provides a wide range of services from copywriting and graphic layout to digital video editing and publishing. DaNae's current biggest project is keeping track of her husband and three sons wherever their Jeep will take them.

Ron Tanner is a networking computer professional who has been with Novell since 1993; he is currently a ZENworks Product Manager, defining future ZENworks products. Prior to being with Novell, Ron worked at AT&T Bell Laboratories developing advanced networking systems. Ron has been involved with the ZENworks project since its inception.