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Gestion de la relation client
author:   Ed Peelen
publisher:   Pearson France
language:   French
date:   August 2009
9782744074097, Fr. 45.10

Customer Service:A Practical Approach: International Edition
author:   Elaine Harris
publisher:   Pearson Education
language:   English
date:   Januar 2012
9780132974349, Fr. 61.60

Relationship Marketing: Exploring Relational Strategies in Marketing
author:   John Egan
publisher:   FT Prentice Hall
language:   English
date:   März 2011
9780273737780, Fr. 81.90

Customer Relationship Management:The Bottom Line to Optimizing Your ROI (NetEffect Series)
author:   Jon Anton
publisher:   Prentice Hall
language:   English
date:   August 2002
9780130990693, Fr. 44.30

Relationship Marketing: Management of Customer Relationships
author:   Manfred Bruhn
publisher:   FT Prentice Hall
language:   English
date:   November 2002
9780273676010, Fr. 102.40

The Social Trade Show:Leveraging Social Media and Virtual Events to Connect With Your Customers
author:   Traci Browne
publisher:   QUE Publishing
language:   English
date:   Juni 2012
9780789749130, Fr. 29.10

Customer Relationship Management
author:   Ed Peelen
publisher:   FT Prentice Hall
language:   English
date:   Mai 2005
9780273681779, Fr. 92.10

Digital Marketing Strategy:Text and Cases
author:   Glen Urban
publisher:   Prentice Hall
language:   English
date:   September 2003
9780131831773, Fr. 88.70

Accelerating Customer Relationships:Using CRM and Relationship Technologies
author:   Ronald Swift
publisher:   Prentice Hall
language:   English
date:   September 2000
9780130889843, Fr. 40.40

Africa Rising:How 900 Million African Consumers Offer More Than You Think
author:   Vijay Mahajan
publisher:   Prentice Hall
language:   English
date:   Oktober 2008
9780132339421, Fr. 40.80

Le service à la clientèle
author:   Gilbert Rock, Marie-Josée Ledo
publisher:   Pearson ERPI
language:   French
date:   August 2006
9782761317597, Fr. 50.30

Managing the Customer Experience:Turning customers into advocates
author:   Shaun Smith
publisher:   FT Prentice Hall
language:   English
date:   September 2002
9780273661955, Fr. 53.00

Small Town Rules:How Big Brands and Small Businesses Can Prosper in a Connected Economy
author:   Barry Moltz
publisher:   QUE Publishing
language:   English
date:   April 2012
9780789749208, Fr. 29.10

Thank God It's Monday!:How to Create a Workplace You and Your Customers Love
author:   Roxanne Emmerich
publisher:   FT Prentice Hall
language:   English
date:   Mai 2009
9780138158057, Fr. 23.20

Understanding and Managing Customers
author:   Isabel Doole
publisher:   FT Prentice Hall
language:   English
date:   Oktober 2004
9780273685623, Fr. 80.20

Value Above Cost:Driving Superior Financial Performance with CVA, the Most Important Metric You've Never Used
author:   Donald Sexton
publisher:   Prentice Hall
language:   English
date:   Mai 2009
9780136043324, Fr. 46.00
   
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